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setup and maintenance of Bank Records

Bank info suddenly disappears! Messages in this topic - RSS

paula
Administrator
Posts: 208


9/2/2015
paula
Administrator
Posts: 208
Joey - This is unusual. We are aware the Crypto Virus attacks databases and the bank records are saved in a database. We suggest running a virus scanner on the affected computer(s) to ensure no viruses are present.

If the PrintBoss folder is backed up, the bank records can be restored. Please contact our technical support group if you need further assistance.
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joey
Posts: 6


8/31/2015
joey
Posts: 6
Have anyone had any issues with banking information that disappears? We had two clients that were using Printboss to print cheques on a regular basis and all of a sudden, banking information within the bank setup are no where to be found! They have not done any window updates nor Printboss updates.
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