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Can't Perform "Open Private Store" Messages in this topic - RSS

email submissions
Administrator
Posts: 173


12/8/2017
email submissions
Administrator
Posts: 173
Paul –

Previously, this error was only triggered when using 64 bit Outlook. 32 bit Outlook must be used with PrintBoss.


I’ve emailed you a zipped version of PrintBoss that you might want to try using to see if it helps with this error. It’s actually a previous version of PrintBoss (version 5.01.5). We’ve found that some users have had better success with some of the e-mail problems in newer versions.

That said, if the user is using Windows 10, there is a known issue between Outlook 2016 and Windows 10 when it comes to PrintBoss that unfortunately means that you may have to use SMTP or Office365 rather than Outlook directly, because we’ve been unable to find any solution to that issue to this point.
edited by email submissions on 12/8/2017
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email submissions
Administrator
Posts: 173


12/8/2017
email submissions
Administrator
Posts: 173
Hello,

Client recently began experiencing issues in PrintBoss as outlined below:

Usage:
Using PrintBoss to e-mail payroll advices from Sage 300 Premium 2016

Issue:
•On one workstation, first e-mail processes successfully, but subsequent e-mails give the following error message. (i.e. can only do one at a time)
Can't Perform "Open Private Store"
•I can make the error happen from the test Send E-mail function in PrintBoss (i.e. first one goes fine, trying to send a second test will produce the error).

Additional Notes:
•Was working fine since September, 2016. Issue is fairly recent.
•As outlined in this Wellspring forum post, I have verified the following:
•Microsoft Office 2016 32-bit
•MAPI assigned to Outlook (i.e. Outlook is the default mail client)

Attempted resolutions:
•Updated PrintBoss to latest v6.02.6
•Re-installed PrintBoss on the workstation.

Any ideas to resolve this error? I can arrange remote access to the problem workstation if needed…

Thanks,
Paul
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