HomeTechnical Support » Error Messages

Error Messages

PDF document Error: Cannot start PDF Document! Messages in this topic - RSS

Nancy
Administrator
Posts: 732


28 days ago
Nancy
Administrator
Posts: 732
If a user is trying to e-mail and receives an application crash with the phrase "Cannot Start PDF Document" in the text, make sure the E-mail Temporary Work Folder is either set to the valid location and that the user has full control. This message appears to be caused by the user not being able to create files within that path.

Also verify there are no commas or characters that will break the file name if the client is using variables in the EmailPDFAlias.
0 link
DuraTech
Posts: 8


28 days ago
DuraTech
Posts: 8
I'm getting this error with one user. The other 20 seem to be working.
Is the "PDF path" where the Email Temporary Work Folder points to? The user is able to create documents in that folder. Is there another location for "PDF Path"?
0 link
email submissions
Administrator
Posts: 173


5/22/2018
email submissions
Administrator
Posts: 173
From: Paula Manker
Sent: Monday, May 21, 2018 5:37 PM
Subject: RE: Printboss Error.
Either PrintBoss cannot see the PDF path, or the user has insufficient permissions to create the PDF at the designated location. The only other reason this error will occur is if someone has the PDF open while someone else is trying to either overwrite the same file or append to that file.
0 link
email submissions
Administrator
Posts: 173


5/22/2018
email submissions
Administrator
Posts: 173
Sent: Monday, May 21, 2018 5:01 PM
Subject: FW: Printboss Error.


Paula,

Could you please advise regarding the error below?
[PB 2:Printing PDF document Error: Cannot start PDF Document!]

We are printing two copies of the form, one is a PDF and the other is Email.

We get this error when we send the form to PrintBoss 50.
0 link






Powered by Jitbit Forum 8.3.8.0 © 2006-2013 Jitbit Software