Microsoft Dynamics GP
scrambled data printing on checks
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email submissions Administrator Posts: 173
7/29/2011
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Good Morning
Bad news! Same problem again - below are the comments from the customer. This only happens with one user on one workstation.
July 25 - Carmen printed the "checks" (remittances), after the 6th check, she got the symbols again. IT - reloaded the drivers again
July 26 - 10 test checks printed fine today as they did last week after Kenny reinstalled the print driver. Yesterday as she was printing her direct deposit checks, the first 5 printed fine, but the 6th and subsequent checks did not print correctly, just symbols. When she tried to reprint, the symbols start printing with the 3rd check. Which was the original problem. Since she typically only prints one or two checks per account, we did not realize this was an ongoing problem until recently.
it seems to be a problem starting with the 5th check in her batch. If she only prints one or two checks, it seems to be fine.
Any suggestions?
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