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Check Number Sequence Disruption - QB Premier 2019 Messages in this topic - RSS

Wrench.A.Part
Posts: 3


4/26/2019
Wrench.A.Part
Posts: 3
Verified on both the Configuration/Settings tab and on the Options/PrintBoss Driver Settings area are set at {WinUserName} .. appears that is the default.


Thanks !


Nancy wrote:
Verify one more thing, under Options\Configuration\Settings tab, the setting for Private Folder Names, Work Files should be {WinUserName}.
Each user will have their own Work File and therefore cannot over-write another's Work File.
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Nancy
Administrator
Posts: 725


4/26/2019
Nancy
Administrator
Posts: 725
Verify one more thing, under Options\Configuration\Settings tab, the setting for Private Folder Names, Work Files should be {WinUserName}.
Each user will have their own Work File and therefore cannot over-write another's Work File.
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Wrench.A.Part
Posts: 3


4/25/2019
Wrench.A.Part
Posts: 3
The PrintBoss settings are as described in 1 and 2 below. They are instructed to check the number in the PrintBoss popup with the number that is listed as the next QB check number... whether they are doing, I cannot be certain. Only 1 location of 3 currently on this process is having issues. It's also the busiest location. In an effort to find the underlying cause, we felt the issue was 2 printing at the same time and which spool file made it to the printer first. But, if spooled and the spool file contains the data, there should be no confusion when printing at the printer.


If there are known issues with multiple users printing checks then I suspect the issue is likely the lack of verifying check numbers.


Nancy wrote:
First verify that the PrintBoss bank record is setup correctly for QuickBooks.
1. On the Primary tab, Confirm Check # should be "Auto.....
2. On the MICR tab, Check Number format should begin with a B, either BBBBBB, BBBBBBBB or {BChkNo}

Then as the user's print check from QuickBooks, they will confirm the check number and then confirm it again for PrintBoss. Each user should be certain that the check number they confirm is correct and not just accept the number presented. If a user is not vigilant, the numbering sequence could be thrown off.
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Nancy
Administrator
Posts: 725


4/25/2019
Nancy
Administrator
Posts: 725
First verify that the PrintBoss bank record is setup correctly for QuickBooks.
1. On the Primary tab, Confirm Check # should be "Auto.....
2. On the MICR tab, Check Number format should begin with a B, either BBBBBB, BBBBBBBB or {BChkNo}

Then as the user's print check from QuickBooks, they will confirm the check number and then confirm it again for PrintBoss. Each user should be certain that the check number they confirm is correct and not just accept the number presented. If a user is not vigilant, the numbering sequence could be thrown off.
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Wrench.A.Part
Posts: 3


4/25/2019
Wrench.A.Part
Posts: 3
At our branch locations, we recently implemented check creation and printing using standalone desktop QB Premier 2019 and printing on blank check stock using PrintBoss - decentralized issuance. PrintBoss is installed on the server and each workstation installed from the network installation location.


We are experiencing checks generating with incorrect check numbers and out of sequence with the check number in QB. The numbers are synced and then the issue re-occurs. Our current thought is that more than one user is printing checks at the same time (which we have instructed not to do).


Is it likely that the cause of the check number syncing between QB and PrintBoss is disrupted with multiple users requesting checks to print, at the same time? If not, what might the cause and solution be to remedy.
edited by Wrench.A.Part on 4/25/2019
edited by Wrench.A.Part on 4/25/2019
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