General Questions - Accounting Software
PrintBoss v6.03.0 - storing pdf file on the server
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peterwong Posts: 5
1/30/2020
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Hello Nancy,
Root cause identify to be Windows user permissions related.
According to IT, Windows "System User" has full control to the network shared folder but the Windows User (operator) does not.
Issue resolve after IT grants the operator full control on the network shared folder.
Thanks, Peter
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Nancy Administrator Posts: 765
12/10/2019
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NancyAdministrator Posts: 765
Are there commas or apostrophes in the name? We'd like to look at the raw data. Please enter a service request when you can be available with the client to review the data. Service requests can be entered at www.wellspringsoftware.com go to Home, Contact Us. Enter the requested information. We will call you back.
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peterwong Posts: 5
12/9/2019
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Attention support:
Is there a problem with PrintBoss vPrintBoss v6.03.0 no storing pdf file on the server properly?
We have a client reported a problem that two specific employee's pdf file are not saving to the server during regular processing run.
Confirm PrintBoss completes all the processes successfully with no errors but pdf files for two specific employees will NOT save to the server.
However, it does work fine if you manually re-run/re-process the pdf file again individually thru [ Open Document Work Files... ] | [ Browse ] | select the problem employee | [ Print ] | [ Allow Reprints ] | select [ PDF File ] | [ Print Start ] to recreate the file on the server and again no errors.
Can you please provide insight how to resolve this mystery problem?
Thanks,
Peter Wong
The Answer Company
pwong@theanswerco.com
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