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Posts: 173


6/13/2013
email submissions
Administrator
Posts: 173
Sent: Monday, May 13, 2013 8:42 AM
To: Paula Manker
Cc: 'PrintBoss Support'
Subject: RE: Activated PrintBoss License
Paula,
I was able to resolve the issue by:
1. Turning off the “Can Grow” option in all fields
2. Activating the option “Text and Graphics are captured” and changing to “Graphic Text” instead of “Captured Text”. This works under Windows 7 English with any of English (Canada), English (US) or French (Canada) Regional Settings.
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paula
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Posts: 208


6/13/2013
paula
Administrator
Posts: 208
From: Paula Manker [mailto:paula@wellspringsoftware.com]
Sent: Friday, May 10, 2013 15:56
Cc: 'PrintBoss Support'

Usually the cause is a Regional Setting or an issue with how the Crystal report is setup.
The following are some suggestions:

· Fields in the Crystal Report must not be set to ‘Can Grow’.
· The data must be entered as a formula.
· Occasionally the user’s Profile causes this issue.
· Regional settings for Canada have been known to cause issues with French characters.

It would also be helpful if you can provide an TextCapt000.hst file from the root of the PrintBoss folder for further testing. These files range from 000 to 004 and are temporary files. Please send one with a date and time that matches a work file where the issue is evident.

Best Regards,
Paula Manker
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email submissions
Administrator
Posts: 173


6/13/2013
email submissions
Administrator
Posts: 173
Sent: Friday, May 10, 2013 10:07 AM
To: PrintBoss Support
I have an issue with the payroll check form.
I cannot get the accented characters to display properly in the PBoss pdf file.
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