Work & Archive Files
documents not spooled in large batches
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paula Administrator Posts: 208
12/4/2013
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paulaAdministrator Posts: 208
From: Paula Manker [mailto:paula@wellspringsoftware.com]
Sent: Wednesday, December 04, 2013 4:34 PM
Thank you for your email. GP sends files in batches. All 100 or so are not sent together. As a result, some files are not “appended” to the batch. PrintBoss has 2 settings that should already be selected, but may require additional adjustments. They are the “Append to Transfer File” option and the “Print Jobs received within these secs” option.
The Append to Transfer File option is found under Options/PrintBoss Driver Settings. Please verify this option is checked.
The “Print Jobs received within these secs” option is found under Options/Configuration. Then select the Internal tab. This field is found on the right hand side in the middle. Increase the number of seconds entered in this field to properly append the files printed from GP.
The volume itself is not an issue. We have clients who print 5,000 documents at time. The issue is ensuring they are all in the same batch. You will see PrintBoss count down the seconds at the end of the batch or whenever there is a gap in receiving data.
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email submissions Administrator Posts: 173
12/4/2013
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Sent: Wednesday, December 04, 2013 2:29 PM
To: Support@wellspringsoftware.com
Importance: High
Good afternoon support-
We are looking for any info/support you might be able to give us when we are using GP 2013 and PrintBoss.
Here is the issue: We are a fulfillment warehouse and we utilize your product to add custom logo’s to our packing slips depending on who the customer is. We have been using your product a couple years and it has been great. However we always have had issues (we thought personnel) when we had missing packing slips which resulted in items not shipping. However after much time and evaluation I have been able to see that the issue is actually in PrintBoss itself. When we run packing slips, the batches are very larger (anywhere from 100-400 documents at once). What we are noticing is that almost daily PrintBoss does not print about 10-15 packing slips. When I pull back up the batch in PrintBoss I can see that they documents are missing (usually in the middle of the run)- I then check GP and the system thinks they have already been printed.
So it appears that some documents are not being spooled- do you have suggestions on what we can do to fix and/or have you ever seen this issue in the past? With it being 4th quarter we are very busy and these missing slips are turning into a customer service nightmare.
Any help would be appreciated- thanks!
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