peterwong

all messages by user

12/9/2019
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

peterwong
Attention support:

Is there a problem with PrintBoss vPrintBoss v6.03.0 no storing pdf file on the server properly?

We have a client reported a problem that two specific employee's pdf file are not saving to the server during regular processing run.
Confirm PrintBoss completes all the processes successfully with no errors but pdf files for two specific employees will NOT save to the server.

However, it does work fine if you manually re-run/re-process the pdf file again individually thru [ Open Document Work Files... ] | [ Browse ] | select the problem employee | [ Print ] | [ Allow Reprints ] | select [ PDF File ] | [ Print Start ] to recreate the file on the server and again no errors.

Can you please provide insight how to resolve this mystery problem?


Thanks,

Peter Wong
The Answer Company
pwong@theanswerco.com
1/30/2020
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

peterwong
Hello Nancy,

Root cause identify to be Windows user permissions related.
According to IT, Windows "System User" has full control to the network shared folder but the Windows User (operator) does not.
Issue resolve after IT grants the operator full control on the network shared folder.


Thanks, Peter
1




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