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2 days ago
Topic:
Email errors

MichellePoirier
Posts: 1
MichellePoirier
Posts: 1
Topic: Email errors
We have a client using Printboss that is getting a message when emailing out paystubs that there is not enough space?
When they try to open the file, they get a message that the file is corrupted
15 days ago
Topic:
Text File spec ignore *.pdf

eastms
Posts: 1
we have text file specs similar to:
c:\users\bob\downloads\filename*

The particular files we need to process do not have extensions, example: 'filename-randomstringhere'
occasionally, or by user error a PDF file can be created example: 'filename-randomstringhere.pdf'

so, the question is, how can we ignore the .pdf files?
15 days ago
Topic:
AppCrash

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: AppCrash
Usually the ntdll.dll error is a permissions issue when writing to the registry/ini. Is there a crash report generated from PrintBoss?
15 days ago
Topic:
AP check form

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: AP check form
That is the correct version. The AP Crystal reports have not changed since them.
18 days ago
Topic:
scheduling email sends

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: scheduling email sends
No, that is not a feature of PrintBoss.
edited by Nancy on 5/3/2022
18 days ago
Topic:
scheduling email sends

Shirley Crocker
Posts: 14
Customer is using PrintBoss to generate emails with invoices from Sage 300 AR to send to their customers. One customer is asking that they send all of the invoices once a week versus the 2 to 3 times a week that is currently happening. Is there a way to include a command on the form that says if email address is xxx then put into a batch else email immediately?
4/20/2022
Topic:
AppCrash

sccheng888
Posts: 3
sccheng888
Posts: 3
Topic: AppCrash
we getting this error from some of our team members trying to use printboss. users login to a RDS enrvionment
and seems to be getting the same error message when log into the same machine.

Problem signature:
Problem Event Name: APPCRASH
Application Name: pb32.exe
Application Version: 6.0.2.0
Application Timestamp: 58b70a14
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.20302
Fault Module Timestamp: 62165b52
Exception Code: c0000006
Exception Offset: 0009d322
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 1abe
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 1abe
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
4/8/2022
Topic:
RDS Web

sccheng888
Posts: 3
sccheng888
Posts: 3
Topic: RDS Web
Hi, we are have recently installed RDS Web for our Sage 300 users and have PB installed on the RD environment. however, one of the issues that have come across is that remote users won't be able to print cheques on their local printer as they won't be accessible. as such, i have tried to get them to print to a workfile while in the RDSWeb session and then open the PB application from their local computer and print. it is extremely slow not only in loading PB but printing from the workfile. is there any other options aside from printing to PDF from PB and then print those PDF files to the local printer....not a great idea to have signed cheques saved on the network drives IMO.
3/31/2022
Topic:
AP check form

sccheng888
Posts: 3
sccheng888
Posts: 3
Topic: AP check form
hi, i am just checking to see if the latest version of the PB files for printing sage AP cheques is only at Sage 300 ver 6.5 as that is all i see in the folder.
3/28/2022
Topic:
PrintBoss email with 64-Bit office.

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: PrintBoss email with 64-Bit office.
Use an SMTP connection
3/28/2022
Topic:
PrintBoss email with 64-Bit office.

SLCOffice
Posts: 1
So what will be the configuration to use with PrintBoss Standard?
3/14/2022
Topic:
PrintBoss email with 64-Bit office.

Brian
Administrator
Posts: 16
Brian
Administrator
Posts: 16
Topic: PrintBoss email with 64-Bit office.
Unfortunately, due to various changes in the MAPI sublayer that Microsoft has made over the past few years, using the Outlook outbox to send emails is no longer recommended. We generally recommend using the Office365 SMTP connection to send emails instead, which usually will allow the sent items to appear in the Outlook sent items folder. It is very unlikely that Microsoft will allow for direct interaction with the Outlook outbox in the future now that they've moved over to the 365 platform.
3/14/2022
Topic:
PrintBoss email with 64-Bit office.

suegeek
Posts: 1
Hi, Is there a way to configure PrintBoss to email documents using 64-Bit Office? If no, are there plans in a future update to have PrintBoss work with Office 64-Bit?

Thank you!
3/11/2022
Topic:
QB duplicate check numbers from different VMs

Brian
Administrator
Posts: 16
jmichaelrush wrote:
I have a client that is having an issue where when multiple employees are printing checks from the same QB company file via different VMs, but just ran into a problem with the same check number is printing. Is this a manual entry that has to be configured on each VM? Or does PB fully integrate into QB and pull the check numbers from there?

PrintBoss v6.10
QuickBooks Enterprise 21
edited by jmichaelrush on 3/11/2022



The check number that PrintBoss prints is going to be dictated by the value of the Next Check Number in the PrintBoss bank record that is used when printing. By default, it should prompt them to confirm the check number before printing, which should allow them to change the number at print time if needed to match what QuickBooks says it is. PrintBoss has no ability to see anything within QB except what physically prints on the checks, and that does not include the check number, which is why it has to track the check numbers internally.

Thanks,

Brian Taylor
Wellspring Software, Inc.
Technical Support
3/11/2022
Topic:
QB duplicate check numbers from different VMs

jmichaelrush
Posts: 2
I have a client that is having an issue where when multiple employees are printing checks from the same QB company file via different VMs, but just ran into a problem with the same check number is printing. Is this a manual entry that has to be configured on each VM? Or does PB fully integrate into QB and pull the check numbers from there?

PrintBoss v6.10
QuickBooks Enterprise 21
edited by jmichaelrush on 3/11/2022
3/11/2022
Topic:
QB duplicate check numbers from different VMs

jmichaelrush
Posts: 2
I have a client that is having an issue where when multiple employees are printing checks from the same QB company file via different VMs, but just ran into a problem with the same check number is printing. Is this a manual entry that has to be configured on each VM? Or does PB fully integrate into QB and pull the check numbers from there?

PrintBoss v6.10
QuickBooks Enterprise 21
edited by jmichaelrush on 3/11/2022
1/18/2022
Topic:
BitDefender and PrintBoss

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: BitDefender and PrintBoss
There have been several instances where a check will not pass through the C:\programdata\Wellspring\PrintBoss\Transfer folder and the PrintBoss program does not launch and process the checks. No error messages pop up. In these 4 cases, the settings on BitDefender through a local interface were changed. On the BitDefender Total Security program, we went to the Protection panel, selected Open under the Advanced Threat Defense, and switched to the Settings tab, and turned off Advanced Threat Defense, and that seemed to fix it.
12/17/2021
Topic:
Bank Routing Number

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: Bank Routing Number
Alan, this can happen if the printable area of your printer is smaller than what PrintBoss expects. The way we work around this is to print the documents bottom to top instead of the default top to bottom. When printing bottom to top the MICR line is printed first and then we adjust the top stub to fit into the space the printer provides. It requires a change in the form configuration settings. The specific setting is on the Form\Special Controls tab. It's "Flip Top to Bottom when Printing." See pages 177 and 178 of the PrintBoss Manual for more information.
12/15/2021
Topic:
Security - Log4J or Log4Shell

Nancy
Administrator
Posts: 759
Nancy
Administrator
Posts: 759
Topic: Security - Log4J or Log4Shell
PrintBoss does not have any functionality that uses Apache Log4J2 zero day.
12/15/2021
Topic:
Security - Log4J or Log4Shell

mvelkinburg
Posts: 1
Please post an update as to whether or not PrintBoss uses the Log4j software and if it is vulnerable to the Log4Shell vulnerability. I am assuming not but need to track this for my company, especially being financial software and all. Thanks.




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