22 days ago
Topic:
2 step authentication for email processing
NancyAdministrator Posts: 732
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No it does not. We are reviewing the possibility. As we see it, it would add significant processing time to emailing documents. It is not currently on the project plan, just in a discovery process
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22 days ago
Topic:
2 step authentication for email processing
peterwongPosts: 1
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Attention support:
Does PrintBoss email processing support 2 step authentication?
Problem:
An IT service provide had implemented a "Multi Factor authentication" for one of our client and PrintBoss cannot send out emails to vendors/customers after the changes.
Thanks,
Peter Wong
pwong@theanswerco.com
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23 days ago
Topic:
PCL XL ERROR
jeffmPosts: 1
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While printing paychecks using PrintBoss from Sage 300 we would intermittently get the following error. Any ideas?
PCL XL error
Subsystem: USERSTREAM
Error: MissingData
Operator: PaintPath
Position: 4708 (This number varied)
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10/22/2019
Topic:
Bank Code - Bank Account Name Cut Short
NancyAdministrator Posts: 732
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The length of the bank account name is determined by QuickBooks. If you review the raw data sent, you will see that QuickBooks does not always send the full bank ID. It is usually truncated to around 20 characters. The 20 characters is all that PrintBoss gets, so the bank code matches on only those 20 characters and the company name. Hopefully this helps. Please contact Tech Support if you would like additional information
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10/17/2019
Topic:
Bank Code - Bank Account Name Cut Short
llindaman95Posts: 1
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It seems like the bank account name is not being consistently captured by PrintBoss. I have checked all the font settings within QuickBooks and everything appears to be how it should be. The entire company name is captured every time. My bank code length is set to 60, and this will happen even if the full bank code should be under 60 characters.
Examples:
John Bank Account:My Company
Mike Bank Accou:My Company
Chris Bank Accoun:My Company
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10/17/2019
Topic:
PDF document Error: Cannot start PDF Document!
NancyAdministrator Posts: 732
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If a user is trying to e-mail and receives an application crash with the phrase "Cannot Start PDF Document" in the text, make sure the E-mail Temporary Work Folder is either set to the valid location and that the user has full control. This message appears to be caused by the user not being able to create files within that path.
Also verify there are no commas or characters that will break the file name if the client is using variables in the EmailPDFAlias.
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10/17/2019
Topic:
PDF document Error: Cannot start PDF Document!
DuraTechPosts: 8
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I'm getting this error with one user. The other 20 seem to be working.
Is the "PDF path" where the Email Temporary Work Folder points to? The user is able to create documents in that folder. Is there another location for "PDF Path"?
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10/11/2019
Topic:
PrintBoss Release 6.1.0.3 Dated 10/09/2019
NancyAdministrator Posts: 732
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Changed the way the bank select list is filled and sorted so each user's list will appear as they so choose.
Added a #Sort variable to the form macro language. This will sort multiple columns of data as one row across the columns.
Data that is pulled in during the sort will be trimmed when it is finished with the sort. For example:
#Sort 'SaleDate,Vin,Stock,Customer,NetAmntPd',Ascending,Date,20
a. The initial fields are the columns that you wish to sort. The columns can be in any order but it performs the sort on whatever the first field listed.
b. It is important to note that all data across the columns must line up. If a particular row in a column does not have any data it will throw the sort out.
c. The sort order, can be Ascending or Descending
d. The data type to sort values can be T=Text, N=Numeric and D=Date
e. In the example above 20 is the padding that should prepend the value with with spaces, essentially right aligning the text in the field. So this '23456952147' becomes this ' 23456952147' but only for sorting purposes, the underlying data does not change other than what is noted above.
Added the #Assign/#Assigns statements display in the right click popup menu in the Form Editor so that users can find the variables on the form faster. In the "run time" and other editor tabs you will see a "Find Assignments" menu that will show Assign/Assigns variables that exist in that editor.
edited by Nancy on 10/11/2019
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10/9/2019
Topic:
Google Mail/GMail question
NancyAdministrator Posts: 732
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Clients who convert from a desktop email program, such as Outlook, to Gmail (also known as Google Mail) cannot use Gmail as the SMTP address. This is true of AOL and Yahoo as well. These internet sites do not allow their services to be used as a Send Mail only account. Instead the SMTP address provided by the host Internet Provider must be used.
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9/27/2019
Topic:
Switching from self hosted to online Quickbooks
NancyAdministrator Posts: 732
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We have two PrintBoss products that will work with QuickBooks Online:
1. PrintBoss Select, PrintBoss Standard and PrintBoss Enterprise are licensed base, desk top versions of PrintBoss. This is what your company has currently licensed.
2. Our newest product for printing checks with QuickBooks Online (QBO) is PrintBoss Online (PBO). This is a subscription based service for printing Accounts Payable checks to any printer through our servers. It is secure, safe and flexible. Please note PBO does not print Payroll Checks.
The instructions for printing from QBO to PrintBoss Select/Standard/Enterprise are BROWSER dependent. In general you create your checks, download the file and then print the PDF to PrintBoss 50 driver for processing. Tech Support can help your QBO users setup the process and answer questions as part of your Software Support Contract.
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9/27/2019
Topic:
Capture but does not print
NancyAdministrator Posts: 732
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TVDM: Without an accounting system, PrintBoss does not know how to format the document, and will send it automatically to an 'unknown' form, which is set to not print. It is held in the user's Work file so it can be looked at in PrintBoss. We use this technique to troubleshoot issues all the time. Unfortunately, this didn't work for you. Most likely your client is not using the required Simply form to generate their checks. Take a look at the setup documentation for Sage 50-Canadian (Simply) to verify their settings. The document can be found in their PrintBoss folder, under DOC. Or it can be found in this forum by searching 'simply'. We are available to any client with a Software Support Contract to troubleshoot their specific issues during our business hours M-F 8:30 to 5:00 central time.
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9/24/2019
Topic:
Capture but does not print
tvdmPosts: 1
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Hello,
A client cannot get this to work with their accounting software (Simply - Canadian). So, I am testing out the trial version of PrintBoss to do some trial and error. I have installed the Demo / Trial version and went through the set up process. I am going under the assumption that I don't specifically need an accounting system to do a test print.
So, I have installed the Trial version (6.10.2) of the Standard license and went through the PrintBoss Driver Settings and have set up a bank. Since I don't have an accounting system installed I have simply been trying to print from Word using the PrintBoss printer. The PrintBoss application pops up with captured information. I assumed that at some point I would have been asked to select the bank but all I get is the application with all fields disabled as per the attachment and nothing printed.
Please advise.
Thank you
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9/18/2019
Topic:
Switching from self hosted to online Quickbooks
AdrianG001Posts: 2
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jbutzbach wrote:
We are wanting to change from Quickbooks Nonprofit 18.0 to Quickbooks Online. Will Print Boss still work with that and what steps would we need to take to make it work?
Is there any specific reason for you to switch from Hosted QuickBooks to QuickBooks Online. QBO has some restricted features when compared with Hosted QuickBooks cloud desktop.
Regards,
Adrian
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9/18/2019
Topic:
I'm new to QuickBooks & facing problem installing
AdrianG001Posts: 2
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Robert Smith wrote:
I am getting this error while using QuickBooks after completing the installation process
"We're sorry! Something went wrong with your installation. Error 1712. One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible."
I'm new to QuickBooks and seeking your help
This error can be caused by one or more missing Windows components. To resolve the issue:
1. Reboot your computer.
2. Close all versions of QuickBooks that may be running in the background using Task Manager.
3. Retry installing QuickBooks.
If that did not fix the error, Add or create a Windows user with Administrator rights, then attempt QuickBooks installation.
Regards,
Adrian
QuickBooks Pro Hosting Advisor
edited by AdrianG001 on 9/18/2019
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9/5/2019
Topic:
"Cannot open store" message - new solution
Jay ConversePosts: 8
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New Windows 10 computer, user has full admin access, running Outlook 2010, was working fine last week. Yesterday, mickey soft auto-installed Office365 on top of it. User still running Outlook 2010, so doesn't notice. Solution was to uninstall 365.
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8/16/2019
Topic:
I'm new to QuickBooks & facing problem installing
Robert SmithPosts: 1
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I am getting this error while using QuickBooks after completing the installation process
"We're sorry! Something went wrong with your installation. Error 1712. One or more of the files required to restore your computer to its previous state could not be found. Restoration will not be possible."
I'm new to QuickBooks and seeking your help
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8/12/2019
Topic:
PrintBoss Release 6.1.0.2 Dated 08/07/2019
NancyAdministrator Posts: 732
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Three changes to PrintBoss in this release:
1. Increased functionality in the PrintBoss Check Printing Service. Checks can now be batch printed.
2. The password fields for smtp/pop3 E-mailing methods are now a maximum of 150 characters. Prior to this release the maximum was 30 characters.
3. The domain name for FTP accounts increased from 40 characters to 50 characters and the password increased from 30 characters to 75 characters.
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7/16/2019
Topic:
Receiving error when printing - SDE Error: 700
NancyAdministrator Posts: 732
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The PrntBoss/Work folder is in a shared location (server) when there are multiple users. In the Work folder typically there is a sub-folder for each user (identified by their Windows User Name. You can rename each user folder, or just start with the user having an issue to troubleshoot.
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6/26/2019
Topic:
Receiving error when printing - SDE Error: 700
dsblendorioPosts: 2
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Thank you for your reply, is this something I will need to delete on the host or user computer? Are there any instructions related to this process you could provide?
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6/18/2019
Topic:
Email address blank
NancyAdministrator Posts: 732
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We can help you add script to your PrintBoss form that would test the email capture for an @ symbol. If the @ was not present, PrintBoss could print that document. That way you'd have a document for reference.
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