Announcements
Windows Update - August 2016
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Nancy Administrator Posts: 765
8/17/2016
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NancyAdministrator Posts: 765
If you have implemented the August 2016 Windows Update you may experience a printing issue that is leaving the print spool for the destination printer open. This usually produces a “Cannot print” error from PrintBoss or in some cases there is no error but after the first print job sent to the printer the printing simply stops.
To address this issue with one of our technicians you must have a current service contract. If you do not have a service contract you can purchase a service contract for $140 and if you pay with a credit card you can immediately go into the service queue.
If you would like to attempt a resolution on your own we suggest trying the three actions listed below.
Action 1: Roll back the Windows Update
Follow the Microsoft instructions to roll back the version of Windows on your computer to the version before the August Update.
Action 2: Update your Printer Driver
Go to the website of the manufacturer of your printer. Follow instructions to download and install the latest driver for your physical printer.
Action 3: Change a setting in PrintBoss
In some cases we have been able to implement a work-a-round that has resolved this printer issue.
From the PrintBoss home screen, click on Options then Configuration.
Half way down the screen presented to you is a check box labeled: “When launched by Acct. Host, Terminate PrintBoss after Batch Print”.
Simply make a check in the check box at the end of the line.
Attempt to print through PrintBoss.
If you are unable or unwilling to attempt Action 3 please visit www.wellspringsoftware.com or call us to implement a service contract ($140) and talk to a technician.
edited by Nancy on 8/17/2016
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