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Printing

Data Being Shifted Messages in this topic - RSS

Nancy
Administrator
Posts: 717


8/21/2018
Nancy
Administrator
Posts: 717
Ok. Let's take this offline. Please enter a Support Ticket so we can troubleshoot this issue together.
Support Tickets can be entered at: www.wellspringsoftware.com/Help
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jbrook
Posts: 6


8/20/2018
jbrook
Posts: 6
Same result when selecting different printers through printboss. Positions of items are fine when printing to a printer directly.
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Nancy
Administrator
Posts: 717


8/15/2018
Nancy
Administrator
Posts: 717
The next thing we would try is a different printer to see if the results are different.
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jbrook
Posts: 6


8/15/2018
jbrook
Posts: 6
The report is printing portrait, although I don't think the issue is report specific since it happened to all of our reports(20+) at once.
I also deleted/re-installed the printer & printer driver and it's still doing it.

Something I did to test was I printed the raw data to a PDF then printed the PDF through printboss manually. This helped a bit but is still off. I don't know why printing it via an application & manually through adobe would be different. Maybe that's a hint as to what is wrong?
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Nancy
Administrator
Posts: 717


8/14/2018
Nancy
Administrator
Posts: 717
1. check to see if the report is printing landscape. Sometimes is happens....
2. this shift can also occur if the printer driver needs to be re-installed. We recommend a PCL5e or a PCL6 compatible with the operating system.
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jbrook
Posts: 6


8/14/2018
jbrook
Posts: 6
We have a lot of reports running through PrintBoss. Yesterday seemingly at random all of the reports started shifting the data up to the left. In some cases cutting off completely. None of the settings have changed. None of the graphics created through PrintBoss shifted, just the raw data passed.

Is there a setting somewhere or a registry key that can be adjusted to fix this?
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