Technical Support Questions
PrintBoss & Windows 11 22H2 feature update
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CNCIT Posts: 5
9/29/2022
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Anyone encountered issues with PrintBoss after installing 22H2 on Windows 11?
PrintBoss for Sage
edited by CNCIT on 9/29/2022
edited by CNCIT on 12/16/2022
edited by CNCIT on 12/16/2022
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Brian Administrator Posts: 24
9/29/2022
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BrianAdministrator Posts: 24
Yes, we have seen and had have users report issues selecting the PrintBoss 50 printer driver in an applet that seems to have been overlaid over the usual printer dialogs in Windows applications. We are looking into the issue and will do our best to find a possible solution, but in the meantime we would recommend that users refrain from installing this update and/or roll back to a previous version if it's already been installed.
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Wellspring Software
Support Technician
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Nancy Administrator Posts: 765
11/28/2022
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NancyAdministrator Posts: 765
No. Not at this time. We continue to recommend that users refrain from installing this update and/or roll back to a previous version if it's already been installed.
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ryoder Posts: 2
12/9/2022
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With all due respect, this isn't a sustainable model for us. We've narrowed it down to KB5019959. When we uninstall that update, Printboss functionality returns. However this is a critical security update and Microsoft doesn't allow us to permanently hide it. So a week after we remove it, it unhides and installs, and the customers call us to remove it again. For those having problems, here's a powershell script you can run as admin that removes the update and hides it again. Run from a powershell prompt escalated as admin:
Set-ExecutionPolicy Unrestricted
Install-Module -Name PSWindowsUpdate
wusa /uninstall /kb:5019959
Hide-WindowsUpdate -KBArticleID 5019959
Set-ExecutionPolicy Restricted
We can't continue having users unable to print checks every week. I'm looking at automating via a batch file they can run when it happens, but the real solution is an updated Printboss version that isn't broken by security lockdowns.
edited by ryoder on 12/9/2022
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ryoder Posts: 2
12/16/2022
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Update - this is now definitely not sustainable. Additional updates now also break the PrintBoss software from running. We need an update soon or we'll have to move to another option.
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CNCIT Posts: 5
3/30/2023
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Registry workaround did not help us on Windows 11 22H2 system.
P.S: Microsoft pushed 22H2 to our Windows 11 computers as a mandatory update (not a feature update) bypassing the WSUS server block I placed.
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SECIT Posts: 1
7/4/2023
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Any update regarding this issue?
Our windows 11 users were also forced to update to 22H2 and now cannot use Printboss with Sage
i have tried the registry fix and unfortunately sage will still opt for the new print dialog box and when i select printboss 50
we get a generic error "Your printer has experienced an unexpected configuration problem. 0x80010105" the dialog does not even let us click more settings to manually choose the legacy print dialog box.
printboss is a huge part in our accountants day to day tasks and I really don't want to have to roll everyone's computer back to Windows 10...
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