paula

all messages by user

5/19/2010
Topic:
Signature Disk not required for new installation

paula
Administrator
Did someone run Signature Disk Duplication on the drive of the new computer? It is possible to make an internal hard drive a signature disk. The results would be just as you described.
5/21/2010
Topic:
Signature Disk not required for new installation

paula
Administrator
A bin file is written to the root of the drive that is designated as a signature disk. Please call Technical Support at (636) 527-6100 to resolve this issue.
8/6/2010
Topic:
is a full page image possible on a printboss form?

paula
Administrator
There is a tool in PrintBoss version 5.6 specifically designed to embed jpg files in a PrintBoss form. The embedded file is added to the RunTimeObjects tab through a #PIC command so text will print on top of the image. 1MB files are no problem for the current version of PrintBoss, but may affect viewing or printing if the computer or printer have insufficient RAM.

Jpg image support was first added to PrintBoss version 5.11e dated 5/29/2006. Later releases improved jpg handling in PrintBoss.
1/24/2011
Topic:
Slow Printing

paula
Administrator
The problem you describe below is specific to the physical printer. The print job may be too large for the printer to process efficiently. There are a few of solutions to consider:

1. Increase the memory of the physical printer. Memory will allow the printer to process more information faster.
2. Decrease the resolution of graphics included on the PrintBoss Form. Graphics increase the size of the file and by extension the size of the print job. Graphics set to print at 600 dpi can often be set to 300 dpi and still print clearly. Double click a graphic from the Form View in PrintBoss to change the Print Resolution.
3. Break up the print job sent from PrintBoss so the printer is processing fewer pagers at a time. The Internal tab of the Configuration Dialog under the PrintBoss Options menu provides options to limit and delay the number of pages included in a print job for low volume printers. The specific settings that can be used to limit and delay print jobs include:
a. Windows Print Job Limit (enter number of pages)
b. Delay Between Print Jobs (enter number of seconds)
c. Print Jobs till Prompt to continue – This requires a manual prompt and should only be used when the user is close to the printer to determine when the printer is ready for the next portion of the job.

It is also helpful to check the speed of the printer as well. Printers are rated to print ‘x’ number of pages per minute. It is possible the selected printer does not have the capacity for the print jobs it is receiving.
2/14/2011
Topic:
Graphic prints as a black box

paula
Administrator
There are three areas where the graphic can be adjusted

1. PIC Command Properties
Graphics added to PrintBoss are using the Pic Command Properties dialog. Double-click on graphic in the Work file View to open this dialog.

Settings to review:
Transparent – Select this option to make a white background transparent. This is not selected by default.
Print Resolution – The default is 300. Increase to 600 if image is a bit map immage.

2. PDF Copy
If the graphic is only black when a PDF file is printed (not e-mailed), check the PDF File Properties on the PDF tab of the Form Editor (Edit/Form Files/choose form/Editor). The resolution should be 216 dpi – Color for color graphics. Otherwise, set this value to 300 or 600 dpi B/W.

The graphic will be a black box when Searchable Text PDFs is selected as the Adobe plug-in translates all objects to text blocks.

3. E-mail Settings
Properties for PDF attachments sent with the E-mail in PrintBoss are made on the Misc. Settings tab of the E-mail Settings dialog (Options/E-mail Settings). The resolution should be set similar to the description under PDF Copy above.

If there is still an issue after these settings are verified, please contact Technical Support
edited by Nancy on 6/28/2012
2/22/2011
Topic:
Windows 7

paula
Administrator
These are the recommended PrintBoss Driver Settings for Windows 7 workstations:

Transfer Folder/File: The default folder path and file name are {ComAppData\...\Transfer} \ {WinUserName}

PB 50 Driver Spool Dir: The default setting (except for Win2000) is {ComAppData\...\ Spool}
2/25/2011
Topic:
Windows7 - error: No Flag in Document

paula
Administrator
Doug the issue is not specific to Windows 7 32-bit. We have seen it with 64-bit OS as well. The two solutions are:

1) Remove the trigger and all related fields from the Crystal 11 Report (Crystal 12 will not work) and recreate the trigger; or

2) Add the PBForm, PBBank, and PBDocNo fields directly on the report, assign DocNo in PrintBoss, and create a Form/Bank Request List entry based on the Form Name and Bank fields.
3/22/2011
Topic:
MICR line does not appear at all on second printer

paula
Administrator
Typically, the cause of a MICR line not printing is the selected printer does not have a small enough bottom margin to print characters at the bottom of the check. Ink Jet printers do not have the abiltiy to print within the last 1/2 inch of the page and some older laser jet printers have the same limitation. The best solution is to use a printer with a 0.2 inch bottom margin.

There is an option on the Special Controls tab of the PrintBoss Form to "Flip Top to Bottom when printing". This will allow the MICR line to print on printers with larger bottom margins, but an equal margin will be cut off at the top of the page.
3/24/2011
Topic:
Check Printing Layout Options

paula
Administrator
The "printed>" security string and "block amount" Security Text are newer security features to guard against check fraud. The security string lists the Windows user who printed the check along with the date and time. The Security Text prints the dollar amount in reverse text. If the document amount on the check is tampered or changed, the Security Text cannot be changed without obvious tampering, alerting the bank.

To remove any object on a PrintBoss check, open the PrintBoss Master Application and choose File/Open Document Work File. Select the form name from the list and click Browse. Then select a document and click view. Right-click on the object you want to remove and select Comment. This way, the code is still available if you ever change your mind, but it will no longer display on the check.
3/25/2011
Topic:
PB# Assign EmailBody query

paula
Administrator
PB#Assign must be a single string with no space between # and Assign.

An alternative solution is to place the conditional fields, i.e. {ARCUS.CODETERR}, directly on the crystal report and assisgn the fields in PrintBoss. The assignment dialog includes an option to Blank Out these fields so they will not display on the document. Then use the #IF/#ELSEIF/#ENDIF commands to build the condition in the Footer Objects tab of the PrintBoss form. Use "#Assigns EmailBody," to build the the custom text for each condition. A new #Assigns should be used for each new line of text. The body of each #IF/#ElseIf section will look something like the following with spaces between the delimiters on every other line to create an empty line when desired:

#Assigns EmailBody, ÷Please find attached your invoice for sales in February 2011.÷
#Assigns EmailBody, ÷ ÷
#Assigns EmailBody, ÷Should you have any queries please do not hesitate to contact us.÷
#Assigns EmailBody, ÷ ÷
#Assigns EmailBody, ÷Barbara C÷
3/28/2011
Topic:
PB# Assign EmailBody query

paula
Administrator
The syntax for the #If/#ElseIf/#Endif commands are available in the PrintBoss Manual as well by by right clicking in either Footer or RunTime Objects of the PrintBoss Form and selecting List/Stuff Assignments. Expand the Substitutions Functions section to see the syntax for If. Elsif is the same and Endif typically stands on its own. The following is an example:

#If «[=e, ÷{CodETERR}÷, 'ENG']»
#Assigns EmailBody, ÷Dear Customer,
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷Please find attached your invoice for sales in February 2011.
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷Should you have any queries please do not hesitate to contact us.
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷BCXYZ
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷xyz
#Assigns EmailBody, ÷xyz.com
#ElseIf «[=e, ÷{PricList}÷, 'EURTAG'][=e, ÷{CodETERR}÷, 'FRE']»
#Assigns EmailBody, ÷Mesdames et Messieurs,
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷Veuillez trouver etc etc.
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷etc etc:
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷etc etc.
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷Sincères amitiés
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷RB
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷XYZ
#EndIf

The =e Condition specifies an exact string match. Double click on the #If or #EndIf command and select the button at the end of the "True" field for a complete list of conditions and their syntax. Notice no symbol is required in the #EndIf to signify this is an 'And' statement. 'And' is the default. Use a double pipe symbol, ||, between two conditions to indicate 'Or'.

The Else section in your example is fine as is.
edited by Nancy on 5/2/2012
edited by Nancy on 5/2/2012
3/28/2011
Topic:
PB# Assign EmailBody query

paula
Administrator
One other note, I did not notice until I added the last message that the delimiters are not closed oin many of the #Assigns commands. Delimiters must always be entered as matching pairs. For example:

#Assigns EmailBody, ÷Dear Customer÷,
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷Please find attached your invoice for sales in February 2011.÷
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷Should you have any queries please do not hesitate to contact us. ÷
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷BCXYZ÷
#Assigns EmailBody, ÷÷
#Assigns EmailBody, ÷xyz÷
#Assigns EmailBody, ÷xyz.com÷

Notice there is a delimiter before and after text entry.
4/4/2011
Topic:
Ascii Foreign Characters

paula
Administrator
Eva – Thank you for your post. At times there have been anomalies with accents in Windows 2003. Please check the affected fields in the crystal report for the following:
1. The field cannot be set to Can Grow
2. The data must be entered as a formula
If this is not successful, please call our technical support group for further assistance.
4/22/2011
Topic:
Duplexing

paula
Administrator
Steven, first I apologize for the delayed response. Our Forum was unavailable for a few days.

Duplexing in PrintBoss should work with the following command added to the top of the RunTime Objects section:

#[=e, {DocNo}, {Next.DocNo}]ForceWinPrintJob

{DocNo} must be assigned. On the Special Controls tab of the form the 'Pre-process Assignments' must be selected. Lastly, the printers duplexing option must be specifically selected. I had to specifically select the “Print on both sides” option of the printer from the Setup/Properties windows.

The Form File Command #ForceWinPrintJob can be useful in other siturations as well. This command forces the Windows print job to end and a new print job to start with a specified page. Typically, a condition is placed on this command. Otherwise, a new print job would be forced with every single page. Another use for this command is to start a new Print Job with each new invoice number so all the pages of the same invoice number can be stapled by an advanced printer that supports stapling by print jobs. For example:

#[Copy,0][!=e, ÷{DocNo}÷, ÷{Prev.DocNo}÷]ForceWinPrintJob

There is additional information in our PrintBoss Manual at:
http://www.wellspringsoftware.com/Support/DynamicSupport/Directory.aspx?search=Q1000

And please call for Technical Support if you have addtional quesitons.
5/12/2011
Topic:
correct positive pay files for two page checks

paula
Administrator
The PrintBoss Positive Pay file should be set to exclude 0 dollar amounts. The overflow pages should have a zero dollar amount and, therefore, are ignored by PrintBoss when building the Positive Pay file. This option is on the Master tab of the Positive Pay Editor.

An examination of the file attached to your e-mail does indicate the overflow pages have a zero dollar amount.
6/27/2011
Topic:
OE Order action report: data object cannot be open

paula
Administrator
Isaac - which crystal report are you using? OE-IV2_v60.rpt? If not, we suggest you use this report. There was a big change in OE reports between 53 and 60. Your current report may not be fully compatible. I am surprised it is working on the main Accpac server, unless it has already been updated for 60.
<em>edited by paula on 6/27/2011</em>
6/30/2011
Topic:
Margins

paula
Administrator
Steve – Thank you for your post. Margins are set on the Settings tab of the PrintBoss Form. However, if your printer requires .25 inch margins, changing the margins in PrintBoss will not help. PrintBoss has .25 inch left and right margins and .20 top and bottom margins to match printable area of most laser jet printers. This does not affect the placement of text on the page. It simply indicates the “unprintable” area of the printer. If a printer can print 0.20 inches from the right side of the page, placing the text at 0.2 will still print. There are no commands in PrintBoss to cut off the text beyond the recommended margins.
7/7/2011
Topic:
Printboss skipping cheques in the middle of batch

paula
Administrator
Skipping cheques is normally a printer issue. One way to solve the issue is to open the printer queue for the HP printer and verify the number of cheques received by the printer. Once the data is received, the printer may have trouble processing the data due to printer memory or some other issue. PrintBoss has the capability to set a limit to the number of documents in the batch to make it easier for the printer to process. Please contact our technical support group by phone for assistance in adjusting the batch size to help the printer.
7/13/2011
Topic:
graphics printing black

paula
Administrator
Steve – It would be helpful to see the original logo file rather than the PDF file as sometimes the issue is as simple as the logo needs to be resaved. The following setting can be checked as well:

1. Open the PrintBoss Master Application.
2. Click on the Options menu and select E-mail Settings.
3. Select the Misc. Settings tab.
4. Click on the PDF Attachment Resolution drop down menu and select 216 dpi-Color.

If this does not work, please send Technical Support a copy of the logo for testing. (Support@WellspringSoftware.com)
7/13/2011
Topic:
French Characters and Windows7

paula
Administrator
I do not recall anyone else reporting this issues in Windows 7. Here are a couple of suggestions to try:

1. The crystal report fields cannot be set to Can Grow
2. The data must be entered as a formula

The PDF indicates you are using a formula or field and not straight text. Perhaps the first suggestion will work. Meanwhile, we will set up a virtual machine to test this further.
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