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Work & Archive Files

Transfer Records Screen hanging after job complete Messages in this topic - RSS

tbarry@baass
Posts: 7


5/31/2022
tbarry@baass
Posts: 7
Unfortunately both the two clients currently experiencing the issue were in need of completing their processing so we changed their settings to delete at start of batch. If possible we can test this again be changing settings back after their month end processing.
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Nancy
Administrator
Posts: 763


5/31/2022
Nancy
Administrator
Posts: 763
In order to help us troubleshoot this issue, could you please provide some files? We would like to see the textcapt.hst file, the form and if possible a work file with records ready to archive. If you would like to discuss, please let us know. Thanks.
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tbarry@baass
Posts: 7


5/31/2022
tbarry@baass
Posts: 7
Multiple customers are experiencing issues after a print job is completed with mixture of print to printer and email copies where it pops up the Transfer Records screen and just freezes at the end.
We had to turn off auto archive to resolve.
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