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24 days ago
Topic:
Windows 10 - use Office 365

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: Windows 10 - use Office 365
Just a reminder that with Windows 10, Office 365 is to be used for emailing. Outlook is not supported for Windows 10 and therefore not supported by PrintBoss emailing function either.

For now, as long as Microsoft supports Outlook for Windows 8.1, we will too. But that will change when Windows 8.1 is sunset.
1/30/2020
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

peterwong
Posts: 5
Hello Nancy,

Root cause identify to be Windows user permissions related.
According to IT, Windows "System User" has full control to the network shared folder but the Windows User (operator) does not.
Issue resolve after IT grants the operator full control on the network shared folder.


Thanks, Peter
1/30/2020
Topic:
Sage300/Accpac defaults to "PrintBoss 50" driver

peterwong
Posts: 5
Hello Nancy,

Paula did provide me with some suggestions thru email but unsuccessful.

Root cause UNKNOWN but is specific to terminal server (RDS) environment.
Not sure why but I suspected Windows Servers 2016 or higher requires an actual printer drivers installed on RDS environments.
The reason RDS sessions default to PrintBoss 50 because it was on the server as a printer driver.
Please note: my assessment requires additional testing to be sure.

Our client's RDS server doesn't have any printer drivers install on it except for PrintBoss and MS PDF driver.

Base on Paula's suggestions to try, I discovered a workaround to bypass PrintBoss 50 as default printer in RDS.
The workaround is to change default printer on RDS session from a mapped printer to "MS PDF printer driver"; even though, RDS sees the mapped printer as the default printer.

Please note: After applying the workaround, RDS was smart enough to change default printer back to mapped printer but Sage300 no longer tags PrintBoss 50 as the default printer during printing.

Hope this helps.

Thanks, Peter
1/28/2020
Topic:
Sage300/Accpac defaults to "PrintBoss 50" driver

Nancy
Administrator
Posts: 741
Likely, though I don't know for sure, it is because it was the last printer used by the Crystal report.
1/27/2020
Topic:
Sage300/Accpac defaults to "PrintBoss 50" driver

peterwong
Posts: 5
Attention support:

Do you have any idea why Sage300/Accpac automatically selects (defaults) "PrintBoss 50" driver on an RDS server environment?

RDS server:
Sage 300 2020 PU1 (Accpac v6.7)
PrintBoss v6.10.4
Windows Server 2019
Let Windows manage my default printer - NOT selected (checked)

Please see attach image for details.

Thanks,
Peter Wong
The Answer Company
pwong@theanswerco.com
1/21/2020
Topic:
Cannot access network folders in Save to PDF

jim smith
Posts: 1
The user has local rights to certain network folders that they can access through the Windows Explorer. When I try to configure the PrintBoss form to use the network folders (on the PDF page, in the Destination File Name field), the browse button does not navigate to those folders, and if I put the path in the Destination File Name field, when the document is printed through PrintBoss, it throws up an error saying it is unable to access that folder. Is there a setting in PrintBoss (either in the Form or in Setup Options, or somewhere else) that needs to be turned on to allow the user to do this?
1/21/2020
Topic:
Printing Checks on both sides

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: Printing Checks on both sides
Run the PB32 program. Go to Options, Configuration, then the Internal tab. Un-check the box for 'Save Printer Settings."
Then go to File, Printer Setup. Choose a different printer from the one you use. Close the window.
Now, reopen the Printer Setup window and choose the correct printer.
From File, Open Document Work File, you can choose a document to test.
This normally takes care of clearing out the printer settings for duplexing.
If you have a specific tray set for your check printer, this will need to be setup again under the Multi-parts and Printers tab of the check Form.
1/20/2020
Topic:
Printing Checks on both sides

chgc11411
Posts: 1
Whenever I want to print multiple checks they're printing on both sides of the paper. How do fix it so that it will print on each paper?
edited by chgc11411 on 1/20/2020
1/20/2020
Topic:
Adding Signature

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: Adding Signature
Please follow the link to:
http://wellspringsoftware.com/Support/DynamicSupport/Files/Root/PrintBoss/How%20To/Signatures/Digital%20Signatures%20Overview.pdf
1/18/2020
Topic:
Can I have different email messages & Subject line

Dana Stidsen
Posts: 6
My client is emailing documents from OE and PO. Inside of OE, they email confirms, invoices and quotes and inside of PO they email PO's. Is it possible to automatically include a predesigned subject line and email message for each document? I assume it is but need to know how to do it.
Please explain. Is it setup inside of the PB form?
Any and all advice is greatly appreciated,
Dana
1/16/2020
Topic:
Adding Signature

isaac@isaackot.com
Posts: 1
How do I install a Signature to print with the check?
1/14/2020
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: Insufficient Rights
ENTER SERVICE TICKET at www.wellspringsoftware.com/help
1/14/2020
Topic:
Insufficient Rights

deltrease
Posts: 3
Ok. How do I submit a service request?
1/14/2020
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: Insufficient Rights
Please enter a service request so we can connect to your PC and troubleshoot.
It may be that permissions to the spool folder need to be set to Full Control.
The spool folder is typically in C:\programdata\Wellspring
1/14/2020
Topic:
Insufficient Rights

deltrease
Posts: 3
I rebooted both PCs and still I get the same message.

Nancy wrote:
Reboot the PC, that will also restart the Print Spooler Service.
1/14/2020
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: Insufficient Rights
Reboot the PC, that will also restart the Print Spooler Service.
1/14/2020
Topic:
Insufficient Rights

deltrease
Posts: 3
I replaced an old windows 8.1 workstation pc with a windows 10. PrintBoss is housed on a different workstation. Now when I try to add PrintBoss40a as a printer, there's nothing. So I go to the PrintBoss50 folder and add the printer. I try to print but I get the following message:
"It seems there are insufficient rights to the PrintBoss 50 spool folder. Batch being ignored. The Print Spooler may need to be restarted." What should I do?
1/6/2020
Topic:
EmailBody limitations

joey@choosewisely.ca
Posts: 1
Hi,

Is there any limitations for the length of #Assigns EmailBody variable? When trying to incorporate the company's signature which is giving the following as follows;
#Assigns EmailBody, "company Name"
#Assigns EmailBody, "Address"
#Assigns EmailBody, "Telephone"
#Assigns EmailBody, "Email address"

it comes out as a single line within the email that is sent. However, if I shorten the name of the company, it shows on separate lines. Is there another variable name that I could use to have the above layout show on the email?

Thanks,
edited by joey@choosewisely.ca on 1/6/2020
1/3/2020
Topic:
PrintBoss Release 6.1.0.4 Dated 01/02/2020

Nancy
Administrator
Posts: 741
Nancy
Administrator
Posts: 741
Topic: PrintBoss Release 6.1.0.4 Dated 01/02/2020
1. PrintBoss now Supports 9 accounts for payee records on a Payee List.
2. Fixed bar codes printing on PDF files that were not printing correctly for higher than 100 DPI resolutions.
3. Added BankCode to the PBO log
12/10/2019
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

Nancy
Administrator
Posts: 741
Are there commas or apostrophes in the name? We'd like to look at the raw data. Please enter a service request when you can be available with the client to review the data. Service requests can be entered at www.wellspringsoftware.com go to Home, Contact Us. Enter the requested information. We will call you back.




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