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1 days ago
Topic:
Can I have different email messages & Subject line

Dana Stidsen
Posts: 6
My client is emailing documents from OE and PO. Inside of OE, they email confirms, invoices and quotes and inside of PO they email PO's. Is it possible to automatically include a predesigned subject line and email message for each document? I assume it is but need to know how to do it.
Please explain. Is it setup inside of the PB form?
Any and all advice is greatly appreciated,
Dana
3 days ago
Topic:
Adding Signature

isaac@isaackot.com
Posts: 1
How do I install a Signature to print with the check?
5 days ago
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: Insufficient Rights
ENTER SERVICE TICKET at www.wellspringsoftware.com/help
5 days ago
Topic:
Insufficient Rights

deltrease
Posts: 3
Ok. How do I submit a service request?
5 days ago
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: Insufficient Rights
Please enter a service request so we can connect to your PC and troubleshoot.
It may be that permissions to the spool folder need to be set to Full Control.
The spool folder is typically in C:\programdata\Wellspring
5 days ago
Topic:
Insufficient Rights

deltrease
Posts: 3
I rebooted both PCs and still I get the same message.

Nancy wrote:
Reboot the PC, that will also restart the Print Spooler Service.
5 days ago
Topic:
Insufficient Rights

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: Insufficient Rights
Reboot the PC, that will also restart the Print Spooler Service.
5 days ago
Topic:
Insufficient Rights

deltrease
Posts: 3
I replaced an old windows 8.1 workstation pc with a windows 10. PrintBoss is housed on a different workstation. Now when I try to add PrintBoss40a as a printer, there's nothing. So I go to the PrintBoss50 folder and add the printer. I try to print but I get the following message:
"It seems there are insufficient rights to the PrintBoss 50 spool folder. Batch being ignored. The Print Spooler may need to be restarted." What should I do?
13 days ago
Topic:
EmailBody limitations

joey@choosewisely.ca
Posts: 1
Hi,

Is there any limitations for the length of #Assigns EmailBody variable? When trying to incorporate the company's signature which is giving the following as follows;
#Assigns EmailBody, "company Name"
#Assigns EmailBody, "Address"
#Assigns EmailBody, "Telephone"
#Assigns EmailBody, "Email address"

it comes out as a single line within the email that is sent. However, if I shorten the name of the company, it shows on separate lines. Is there another variable name that I could use to have the above layout show on the email?

Thanks,
edited by joey@choosewisely.ca on 1/6/2020
17 days ago
Topic:
PrintBoss Release 6.1.0.4 Dated 01/02/2020

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: PrintBoss Release 6.1.0.4 Dated 01/02/2020
1. PrintBoss now Supports 9 accounts for payee records on a Payee List.
2. Fixed bar codes printing on PDF files that were not printing correctly for higher than 100 DPI resolutions.
3. Added BankCode to the PBO log
12/10/2019
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

Nancy
Administrator
Posts: 737
Are there commas or apostrophes in the name? We'd like to look at the raw data. Please enter a service request when you can be available with the client to review the data. Service requests can be entered at www.wellspringsoftware.com go to Home, Contact Us. Enter the requested information. We will call you back.
12/9/2019
Topic:
PrintBoss v6.03.0 - storing pdf file on the server

peterwong
Posts: 2
Attention support:

Is there a problem with PrintBoss vPrintBoss v6.03.0 no storing pdf file on the server properly?

We have a client reported a problem that two specific employee's pdf file are not saving to the server during regular processing run.
Confirm PrintBoss completes all the processes successfully with no errors but pdf files for two specific employees will NOT save to the server.

However, it does work fine if you manually re-run/re-process the pdf file again individually thru [ Open Document Work Files... ] | [ Browse ] | select the problem employee | [ Print ] | [ Allow Reprints ] | select [ PDF File ] | [ Print Start ] to recreate the file on the server and again no errors.

Can you please provide insight how to resolve this mystery problem?


Thanks,

Peter Wong
The Answer Company
pwong@theanswerco.com
10/30/2019
Topic:
2 step authentication for email processing

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: 2 step authentication for email processing
No it does not. We are reviewing the possibility. As we see it, it would add significant processing time to emailing documents. It is not currently on the project plan, just in a discovery process
10/30/2019
Topic:
2 step authentication for email processing

peterwong
Posts: 2
Attention support:

Does PrintBoss email processing support 2 step authentication?

Problem:
An IT service provide had implemented a "Multi Factor authentication" for one of our client and PrintBoss cannot send out emails to vendors/customers after the changes.

Thanks,
Peter Wong
pwong@theanswerco.com
10/29/2019
Topic:
PCL XL ERROR

jeffm
Posts: 1
jeffm
Posts: 1
Topic: PCL XL ERROR
While printing paychecks using PrintBoss from Sage 300 we would intermittently get the following error. Any ideas?


PCL XL error
Subsystem: USERSTREAM
Error: MissingData
Operator: PaintPath
Position: 4708 (This number varied)
10/22/2019
Topic:
Bank Code - Bank Account Name Cut Short

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: Bank Code - Bank Account Name Cut Short
The length of the bank account name is determined by QuickBooks. If you review the raw data sent, you will see that QuickBooks does not always send the full bank ID. It is usually truncated to around 20 characters. The 20 characters is all that PrintBoss gets, so the bank code matches on only those 20 characters and the company name. Hopefully this helps. Please contact Tech Support if you would like additional information
10/17/2019
Topic:
Bank Code - Bank Account Name Cut Short

llindaman95
Posts: 1
It seems like the bank account name is not being consistently captured by PrintBoss. I have checked all the font settings within QuickBooks and everything appears to be how it should be. The entire company name is captured every time. My bank code length is set to 60, and this will happen even if the full bank code should be under 60 characters.

Examples:

John Bank Account:My Company
Mike Bank Accou:My Company
Chris Bank Accoun:My Company
10/17/2019
Topic:
PDF document Error: Cannot start PDF Document!

Nancy
Administrator
Posts: 737
If a user is trying to e-mail and receives an application crash with the phrase "Cannot Start PDF Document" in the text, make sure the E-mail Temporary Work Folder is either set to the valid location and that the user has full control. This message appears to be caused by the user not being able to create files within that path.

Also verify there are no commas or characters that will break the file name if the client is using variables in the EmailPDFAlias.
10/17/2019
Topic:
PDF document Error: Cannot start PDF Document!

DuraTech
Posts: 8
I'm getting this error with one user. The other 20 seem to be working.
Is the "PDF path" where the Email Temporary Work Folder points to? The user is able to create documents in that folder. Is there another location for "PDF Path"?
10/11/2019
Topic:
PrintBoss Release 6.1.0.3 Dated 10/09/2019

Nancy
Administrator
Posts: 737
Nancy
Administrator
Posts: 737
Topic: PrintBoss Release 6.1.0.3 Dated 10/09/2019
Changed the way the bank select list is filled and sorted so each user's list will appear as they so choose.

Added a #Sort variable to the form macro language. This will sort multiple columns of data as one row across the columns.


Data that is pulled in during the sort will be trimmed when it is finished with the sort. For example:
#Sort 'SaleDate,Vin,Stock,Customer,NetAmntPd',Ascending,Date,20


a. The initial fields are the columns that you wish to sort. The columns can be in any order but it performs the sort on whatever the first field listed.


b. It is important to note that all data across the columns must line up. If a particular row in a column does not have any data it will throw the sort out.


c. The sort order, can be Ascending or Descending


d. The data type to sort values can be T=Text, N=Numeric and D=Date


e. In the example above 20 is the padding that should prepend the value with with spaces, essentially right aligning the text in the field. So this '23456952147' becomes this ' 23456952147' but only for sorting purposes, the underlying data does not change other than what is noted above.


Added the #Assign/#Assigns statements display in the right click popup menu in the Form Editor so that users can find the variables on the form faster. In the "run time" and other editor tabs you will see a "Find Assignments" menu that will show Assign/Assigns variables that exist in that editor.
edited by Nancy on 10/11/2019




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