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Email Body/Message variable issue Messages in this topic - RSS

raylward102
Posts: 2


1/16/2019
raylward102
Posts: 2
I have solved the issue.
The {DocRecip} variable in the PrintBoss email settings, will not be referenced as {DocRecip} in the associated crystal report file. Open the crystal report file, toggle field explorer from the 'View' menu; Once Field explorer is docked, expand 'Formula Fields' tree and locate 'PrintBossRecip' field. Edit field, choosing the appropriate sources from within the document; In our case, we replaced the stock source: {@OEINVH_CUSTOMER}; with Trim({@BilComp})
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Nancy
Administrator
Posts: 706


1/16/2019
Nancy
Administrator
Posts: 706
First thing to do is to import the newer Sage SPECs from the updated PrintBoss folder and test the correct forms for the version of Sage you now have.
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raylward102
Posts: 2


1/16/2019
raylward102
Posts: 2
PrintBoss Version 5.73.6 Enterprise edition
We recently upgraded our accounting system; SAGEv5.5 to SAGE300-2018. In printboss application, under options>>E-mail settings>>Subject & Message Body, there's a variable {DocRecip}, referenced in the body text, which previously (in old SAGEv5.5) would populate the customers name. Since moving to SAGE300-2018, this variable is now populating with the customer number. I did call technical support, but they eluded to my having to edit the applicable crystal report (no assistance for this because it's not there product), print boss trigger; I did investigate the applicable crystal report print boss trigger, but am finding no real obvious way to adjust where {DocRecip} is getting it's data from. Any assistance would be helpful.
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