Error Messages
Graphic prints as a black box
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Nancy Administrator Posts: 765
11/28/2016
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NancyAdministrator Posts: 765
Also, if the E-mails PDF attachment has blacked-out graphics, toggle the resolution settings on the Options\Email Settings tab. Click on a b&w setting, then back to Color 216 dpi.
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paula Administrator Posts: 208
2/14/2011
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paulaAdministrator Posts: 208
There are three areas where the graphic can be adjusted
1. PIC Command Properties
Graphics added to PrintBoss are using the Pic Command Properties dialog. Double-click on graphic in the Work file View to open this dialog.
Settings to review:
Transparent – Select this option to make a white background transparent. This is not selected by default.
Print Resolution – The default is 300. Increase to 600 if image is a bit map immage.
2. PDF Copy
If the graphic is only black when a PDF file is printed (not e-mailed), check the PDF File Properties on the PDF tab of the Form Editor (Edit/Form Files/choose form/Editor). The resolution should be 216 dpi – Color for color graphics. Otherwise, set this value to 300 or 600 dpi B/W.
The graphic will be a black box when Searchable Text PDFs is selected as the Adobe plug-in translates all objects to text blocks.
3. E-mail Settings
Properties for PDF attachments sent with the E-mail in PrintBoss are made on the Misc. Settings tab of the E-mail Settings dialog (Options/E-mail Settings). The resolution should be set similar to the description under PDF Copy above.
If there is still an issue after these settings are verified, please contact Technical Support
edited by Nancy on 6/28/2012
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email submissions Administrator Posts: 173
2/14/2011
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Good morning,
The logo is coming up black on the PDF. It is a JPG and in the view of the form looks ok.
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